At 1wi, we believe gaming should be an enjoyable form of entertainment – not a source of stress or financial hardship. That is why we provide a range of self-control tools, practical guides, and ongoing support to ensure every member plays within healthy and responsible limits.
Responsible gaming means understanding the risks involved, setting realistic limits, and not letting betting activity interfere with your daily life, relationships, or finances. It's not about stopping you from having fun – it's about making sure that fun stays within your control.
For most members, gambling is a relaxed and enjoyable leisure activity – much like watching sports or playing video games. Problems arise when someone begins to rely on gambling to cope with emotional stress, or when they continue gambling beyond their financial means. It is at this point that early support and intervention become crucial.
1wi takes this responsibility seriously. We not only provide a technically secure gaming platform, but also invest in programs that help members identify early warning signs and take action before problems escalate.
Remember: Gaming should be fun. The moment it starts to feel like a burden, it is time to pause and seek help. 1wi is always here to support you.
We are committed to always prioritising the wellbeing of our members above short-term profits. Every feature, tool, and policy we develop reflects this commitment – because members who play responsibly are the foundation of a healthy and sustainable gaming ecosystem.
We provide these tools free of charge to all members. Use them as you need – no questions asked, no conditions attached.
Set your own daily, weekly, or monthly deposit limits directly from your account. Once a limit is set, no one – including our support team – can increase it immediately. A 48-hour waiting period applies to any limit increase, protecting you from impulsive decisions.
Beyond deposit limits, you can set a maximum loss limit for each period. Once this limit is reached, your account will be blocked from placing new bets until the next period begins. This ensures you never lose more than the limit you set for yourself.
You can set a maximum daily or weekly play time. Once the time limit is reached, the system will automatically alert you and block your gaming session. Regular breaks are proven to help maintain a healthy perspective on gambling.
Need a short break? Activate the Time-Out feature to block your account for 24 hours, 3 days, one week, or one month. During this period, you cannot log in or place any bets. This gives you space to think clearly, free from pressure.
For more serious cases, you can apply for a long-term self-exclusion – from 6 months to 5 years. During this period, your account will be fully suspended and you will not receive any promotional communications from 1wi. This is a step we fully support.
Review your betting history, total deposits, wins, and losses at any time through your personal dashboard. Having a clear picture of your gaming patterns is the first step toward making smarter, more responsible decisions.
Try checking in with yourself using these questions. If you answer "yes" to three or more, it may be time to speak with someone you trust or seek professional support.
Have you ever felt the need to bet with more money to get the same level of excitement as before?
Have you ever tried to stop or reduce your wagering but failed to do so despite your intentions?
Do you gamble to escape problems, work stress, grief, or other negative feelings?
Have you ever lied to family members or friends about how much money you have spent on gambling?
Has gambling caused financial problems, family conflicts, or affected your work performance?
Have you ever felt restless, irritable, or uncomfortable when trying to stop gambling for a while?
If you answered "yes" to 3 or more of the questions above, please contact our support team or seek professional help. You do not have to face this alone.
Recognizing the early signs of a gambling problem is key to getting help at the right time. Watch for these warning signals in yourself or someone you care about:
Borrowing money or selling assets to fund gambling
Neglecting work, family, or academic responsibilities due to gambling
Continuing to gamble despite having promised yourself to stop
Attempts to "chase" losses by betting more
Betting spending consistently exceeding a set budget
Feeling extreme excitement when winning and deep distress when losing
Neglecting meals, sleep, or health in order to spend more time gambling
Hiding betting activity from a partner, family members, or close ones
Here is a practical guide we recommend to all 1wi members to ensure your gaming experience stays enjoyable and in control:
Accessing and using the self-control tools at 1wi is straightforward. Follow the steps below:
Log in to your 1wi account using your registered credentials. All self-control tools are accessible directly from your member dashboard.
Click on your profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming Controls" from the menu that appears.
Choose from a range of available tools – deposit limits, loss limits, play time limits, time-out, or self-exclusion – based on your current needs.
Enter your desired limit value and confirm your selection. The limit will take effect immediately. You will receive a confirmation to your registered email.
If you need help configuring any of the tools, our support team is available 24/7 via live chat on the 1wi platform.
All limits you set are recorded and take effect immediately. For self-exclusion, the process is completed within 24 hours of the request being received.
1wi has a zero-tolerance policy toward participation by individuals under the age of 18. Our strict identity verification (KYC) process ensures that every registered member is a legally eligible adult. Identity documents such as a national ID card or passport are required during the KYC process.
We also encourage parents and guardians to take proactive steps to prevent children from accessing online gaming websites. Here are some steps you can take:
If you suspect that someone under the age of 18 has registered or is using the 1wi platform, please contact our support team immediately. We will act swiftly to investigate and close the account in question.
In addition to providing tools for members, 1wi also takes a range of active platform-level measures to maintain a safe and responsible gaming environment:
Our system automatically detects unusual betting patterns and flags accounts showing signs of problem gambling for further review.
Responsible gaming messages are displayed periodically during play sessions as a reminder to members about the importance of staying within healthy limits.
All of our customer support staff receive specialized training to handle responsible gaming issues with empathy and professionalism.
Our responsible gaming program is reviewed and improved regularly based on member feedback, the latest research, and international industry standards.
Answers to the most frequently asked questions by 1wi members about responsible gaming.
Join the 1wi member community that values responsible gaming. Our platform provides all the tools you need to keep your gaming experience enjoyable, safe, and fully within your control.